Last Updated: June 25, 2026
1. Introduction
Welcome to Nexus Shield.
This Privacy Policy explains how personal information is processed when you use our website, subscribe to updates, or use Nexus Shield products and services.
2. Who We Are
This Privacy Policy applies to Nexus Shield products and services operated by LUME Systems d.o.o.
LUME Systems d.o.o. is the data controller responsible for the processing of personal information described in this Privacy Policy.
Contact details are provided in the Contact Information section of this Privacy Policy.
3. Information We Collect
3.1 Newsletter Subscriptions
When you voluntarily subscribe to receive updates about Nexus Shield, we may collect:
* Email address
We use this information to:
* Notify you about product availability* Send important product updates
* Share news and announcements related to Nexus Shield
You may unsubscribe from these communications at any time.
3.2 Contact Forms
When you voluntarily contact us through the contact form available on our website, we may collect:
* Name* Email address
* Message content
We use this information to:
* Respond to your inquiry
* Communicate with you regarding your request
We will not use information submitted through the contact form for marketing purposes unless you separately subscribe to receive newsletters or product updates.
3.3 Website Infrastructure Processing
When you visit our website, certain technical information may be processed automatically by the website hosting provider and related infrastructure services.
4. Legal Basis for Processing
Where applicable under the General Data Protection Regulation (GDPR), Nexus Shield processes personal information on the following legal bases:
- Consent, when you voluntarily subscribe to receive newsletters and product updates.- Legitimate Interests, for responding to inquiries submitted through our contact form, maintaining website security, operating our services, troubleshooting issues, and delivering software updates.
- Legal Obligations, where processing is required to comply with applicable laws and regulations.
5. Nexus Shield Device Data Processing
Nexus Shield is designed with privacy as a core principle.
Network-related information processed by a Nexus Shield device is stored and processed locally on the device and is not transmitted to Nexus Shield-operated servers or services.
Depending on configuration, the device may locally process:
* Network configuration information* DHCP lease information
* DNS request information
* Administrative settings
* System logs
Such information remains under the control of the device owner and is generally stored locally on the device.
Nexus Shield does not collect or transmit this information to Nexus Shield-operated servers.
6. Administrative Accounts
Nexus Shield devices may provide local administrative access through a web-based dashboard.
Administrative credentials, including usernames and passwords, are stored locally on the device and are not transmitted to Nexus Shield-operated servers or services.
Users are responsible for selecting strong passwords and protecting access to their devices.
7. Integrated Third-Party Components
Nexus Shield may include or integrate third-party software components that provide specific functionality.
For example, Nexus Shield may include AdGuard Home software for DNS filtering and ad-blocking capabilities.
Such components may have their own privacy documentation, licensing terms, and operational characteristics. Users are encouraged to review the documentation provided by the respective software developers.
Nexus Shield does not control the privacy practices of independent third-party services or software projects.
8. Firmware Updates
This update-related communication is separate from the device's normal network operation and is limited to checking for and delivering software updates.
To maintain security and functionality, Nexus Shield devices may periodically check whether firmware updates are available.
During update checks, our servers may receive limited technical information necessary to determine update availability, such as:
* Device IP address* Current firmware version
* Update request metadata
This information is used solely for providing software updates, maintaining service reliability, and troubleshooting update-related issues. Update request logs, if retained, are used only for security, troubleshooting, and service reliability purposes and are not used to identify individual users.
No personally identifiable information is intentionally collected as part of update requests.
9. Analytics and Telemetry
Nexus Shield does not collect analytics, usage statistics, crash reports, or telemetry data from deployed devices.
Should optional diagnostic or telemetry features be introduced in future versions, this Privacy Policy will be updated accordingly.
10. Sharing of Information
We do not sell personal information.
We may share information only when:
* Required by applicable law* Necessary to protect legal rights or security
* Required to provide requested services through trusted service providers acting on our behalf
Any such sharing will be limited to the minimum information necessary.
11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Newsletter subscription information will be retained until you unsubscribe or request deletion.
Contact form submissions will be retained only for as long as reasonably necessary to respond to your inquiry, maintain relevant correspondence, or comply with applicable legal obligations.
Technical server logs may be retained for a limited period of time for security, operational, and troubleshooting purposes.
12. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Your Rights
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable privacy laws, you may have rights including:
* Right of access* Right to rectification
* Right to erasure
* Right to restrict processing
* Right to data portability
* Right to object to processing
* Right to withdraw consent
To exercise these rights, please contact us using the contact information provided in this Privacy Policy.
14. Children's Privacy
Nexus Shield products operate at the network level and are intended for use by households, individuals, and organizations.
Nexus Shield does not collect information about a user's age.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the "Last Updated" date at the top of this document.
Continued use of Nexus Shield products, services, or websites following such updates constitutes acceptance of the revised Privacy Policy.
16. Contact Information
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Nexus Shield (operated by LUME Systems d.o.o.)
LUME Systems d.o.o.Radnovac 64
34308 Jakšić
Croatia
Email: info@nexus-shield.eu
Website: nexus-shield.eu